FAQ

How much does shipping cost?

All orders $85 and over receive free shipping, we have a flat rate of $8 for gift boxes under $85. Our Period Emergency Kits cost $5 for shipping.

Do you receive exactly what is pictured?

A few of our products will have a randomly selected design, colour, scent or flavour to what is shown. We have added a photo of the possible gratitude journal deisgn and wheat bag design you my receive. Also from time to time some of the smaller items may be out of stock. We reserve the right to replace them with equal quality or valued brands.

Where do you ship to?

Currently we are only shipping NZ wide ( excludes PO boxes ). Will look at adding Australia at a later date.

How long does it take to dispatch orders? 

We aim to have our orders dispatched 1-2 business days after receiving your order (excludes public holidays). However please reach out prior if you have an urgent order and we will see if we can accommodate your time frame.

What is your refund policy?

Due to the nature of our products, we generally do not accept returns. We will, however, evaluate on a case-by-case basis and should the stock be damaged or the incorrect items received, we will accept returns/replace the item. 

How do we contact you?

You can reach us on info@littlesweetheart.co.nz or on our social media accounts 

Facebook - Little Sweetheart

Instagram - Little Sweetheart_boxes